HERBALIFE REFUND POLICY: Herbalife offers an exchange or full refund on all its products. Simply return the unused portion in the original container to the distributor within 30 days of the date of delivery, and the distributor will make the refund. This guarantee will not affect your statutory rights as a consumer. You may call Herbalife Customer Services on 0800 169 4198 should you have any difficulty contacting your distributor.